POLICIES & PROCEDURE’S:
Design Process: Ultimately, our goal is to create a space that you and your family will Love for years to come. The Interior Design process is a relationship built on trust. We are confident you’ll Love your new space and ask that you trust us in the process. Once we have talked about all of your wants, needs, desires, and budget, we will provide you with a plan and quote. The plan will include pictures and pricing for proposed furnishings. Revisions can be made to the proposed plan up to 3 times and are billed at the hourly rate.
Design Fees: Hourly Rate $125.00/hour. We require a 12 hour minimum The minimum design fee of $1500 is due at signing. Additional hours will be billed bi-weekly.
Ordering and purchasing: We offer a 15% discount on all furniture, lighting, rugs and hand selected artwork. These items are pre-approved by you. Special order items have up to an 8-10 week lead time. We require purchasing money upfront. Items will be ordered once money is received. Final décor and accessories will be billed at completion of project, as well as remaining design hours.
Invoicing: Client will be invoiced bi-weekly. Once invoice is received, payment is due in 7 days.There will be a 10% late fee will after 14 days.
Payment Options: We accept checks and cash. In addition, we accept credit cards on Shine Design Home purchases. Credit cards will not be accepted for design Fees, delivery fees, contractor fees, or outside purchases.
Delivery: We partner with Clark’s White Glove delivery for receiving and delivering of all special ordered items. The delivery fee is $199 for up to 5 pieces. Each additional piece is $30.00. Items are also subject to storage fees beyond 30 days of receiving.
Returns/Cancellations: Once purchased, most items cannot be returned or cancelled. If returnable, Items will be subject to a 35% re-stocking fee. Requests for returns and cancellations will be billed hourly. Accessories & Decor brought for installs will have a 7 day return/exchange policy.