FAQ:
CAN I SHOP ON MY OWN? You have hired us to design and complete a vision for your space and we ask that you do not select or purchase items because that selection may not be a fit for the design, space, or budget. You will receive a detailed Specification for items to be purchased.
WHAT ADDITIONAL COSTS CAN I EXPECT? We do our best to give you a full cost outlook of each item, but additional costs such as storage, shipping, installation, or unexpected labor do occasionally happen.
DO YOU WORK WITH CONTRACTORS? We work with the contractors hired by the client. We love working with other design professionals to create your custom space. WE prefer to use professionals that we have worked with on previous projects and can provide recommendations when necessary. Shine Design does not provide contractor services; so independent architects and contractors hired by the client are an integral part of the process.
HOW LONG DO PROJECTS NORMALLY LAST? This depends on the scope of the project and what is purchased. Occasionally there are delays that are out of our control. The client as well as all professionals hired to work on the project are expected to not cause unreasonable delays in the project.
HOW DO I PLACE AN ORDER? Once you receive a Proposal you have 7 days to either accept or decline the item. For acceptance, a signed copy of the proposal along with full payment is required to place an order. No item will be ordered until we receive signed proposal and full payment.
CAN I CHANGE MY MIND AFTER AN ORDER IS PLACED? Most often orders cannot be cancelled or refunded. In the event that a full refund can be attained you may cancel the order and receive a refund for the cost of the item minus any applicable fees. You will be charged hourly for the time spent on cancelled orders. Custom orders are non refundable.
WHEN ARE PAYMENTS DUE? Proposals are due with payment within 7 days. Invoices for time billing and reimbursable expenses are due within 14 days. Invoices more than 30 days past due will accrue a 10% late fee per month and all work will cease until invoice is paid.
WHAT IF I DECIDE MID-PROJECT I WANT TO ADD MORE TO THE SCOPE? Since we work hourly, increasing the scope is not a problem.
WHAT IF I HAVE CONCERNS ABOUT AN ITEM? Please bring these to our attention immediately and we will discuss your concerns and if necessary, find a more desirable solution. The decision about what is purchased and installed in your home is ultimately yours.
WHAT ABOUT BUDGET? We can work within your budget! Having a budget is very important for the project running smoothly and for your expectations to be met.
WHAT IS THE DIFFERENCE BETWEEN A SPECIFICATION & PROPOSAL? A Specification is a document that we provide the details for you to purchase an item yourself. You will pay the vendor directly. A Proposal is a document where we are requesting payment for items so that we can purchase the item on your behalf. Proposals are payable to Shine Design.
HOW ARE ITEMS DELIVERED? Our policy is to perform one large installation of all your items. This includes all furniture and accessories purchased. Items purchased by Shine Design go into a licensed, bonded, insured and climate-controlled warehouse awaiting installation. It it our policy to not deliver items to client’s homes directly or in multiple trips. Clients are responsible for all shipping, storage, & delivery fees.